About Us:

 

Sizing

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Policies

Contact Us:

 

Delair.designs@gmail.com

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© 2016 by DELAIR.DESIGNS

FAQ

DeLair Designs is a family owned family ran business which was inspired by our love for dogs and the passion for style. You can choose from a variety of different styles to have your pet stand out anywhere they may go. We choose our patterns with quality and uniqueness in mind as well as suggestions from you, our customers.  If you have a request for a pattern we would love to hear your ideas! We promise to continue to improve and perfect our merchandises to give you the best product possible.

 

How long does production take?

 

All of our products are individually made by hand and made-to-order, since we also have added new items to the shop please allow up to  2 WEEKS for your order to be processed.

 

How long does shipping take?

 

Due to our recent change of address moving to japan, shipping rates and times have differed just a bit. We will still be using USPS first class mail through the US military which means our rates will be similar to the US. Our shipping will approximately arrive within 1-3 weeks within the US and approximately 2-4 weeks internationally, BUT can take up to 6 weeks to receive the product so please be patient and keep in mind that customs fees and import taxes may apply. If shipped internationally, the buyer is responsible for any customs or import taxes due at the time of delivery. Also, please keep in mind that we will be making the orders in which they were purchased, If you have any questions about shipping cost or would like your order moved to the top of the list, please email me at Delair.designs@gmail.com and we can make arrangements.

 

The fact that you have considered buying one of our bandanas makes us extremely grateful and we will do our best to get it to you as soon as possible.  As there may be many orders during the REOPENING of DeLair Designs we will be working extra hard to ship them at a reasonable time.  

 

We are not responsible for any lost or damaged packages.

What are the sizes for your bandanas?

XSmall: 10" - 12" (25.4cm - 30.48cm)

Small: 13" - 14" (33.02cm - 35.56cm)

Medium: 15" - 16" (38.1cm - 40.64cm)

Large: 17"-19" (43.18cm - 48.26cm)

XLarge: 20" - 21" (50.8cm - 53.34cm)

XXLarge: 22"-24" (55.88cm - 60.96cm)

What are the sizes for your Collars?

XS: 8" - 11" (20.32cm - 27.94cm)

Small: 11" - 14" (27.94cm - 35.56cm)

Medium: 14"-17" (35.56cm - 43.18cm)

Large: 17" - 20" (43.18cm - 50.8cm)

XLarge: 20"-22" (50.8cm - 55.88cm)

XXLarge: 22"-26" (55.88 - 66.44cm)

What is your return and refund policy?

 

Our customers satisfaction always comes first.  If you are not satisfied with your purchase, you have 7 days from the date it was received to get a full refund or exchange. The item must be in original condition and not be used or worn. Please email me if you would like a refund or exchange.

ALL CUSTOM ORDERS ARE FINAL SALE. ALL SALE AND DISCOUNTED ITEMS ARE NON RETURNABLE/ NON REFUNDABLE.

How do I wash the bandanas?

It's best to hand-wash the bandanas under cold water. Please air dry the bandanas to avoid any shrinking.

How do I wash the Leashes and Handles?

Leashes and handles should be HAND-WASHED and air dried to prevent any damage or loss of color.​

How do I wash the Collars?

In order to prevent rust on the collars, please HAND-WASH them and dry the buckle with a towel or paper towel. Then leave out to airdry.

 

If you have anymore questions, please contact us at Delair.designs@gmail.com or send us a message below!